Frequently Asked Questions

 

Money Back Guarantee

 

We offer a (15) day money back guarantee after your 

order has been received. Items sent back for refund

will have to be unused order and all original

tags and packaging included.





100% Secure Ordering

 

All orders are processed through PayPal.

For information on PayPal Safety and Security,

click here: www.paypal.com

Payments can be made with Credit Cards, Debit Cards, Bank Accounts and other payment options accepted through PayPal.com

 

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Money Back Guarantee.

 

 

Privacy Policy

 

We do not sell nor distribute your information to any

3rd parties. Your information is used solely for the internal process of placing your order and sending you order confirmations. For future use such as Promotional emails, you can opt-out at any given time. 

Easy Returns

 

Returns usually take up to 72 hours to be processed.

All returns will require an RMA# (number).

Email us at service@RichandLex.com to receive RMA#.

Packages without a RMA# may delay your return process.

If you should have any questions, feel free to contact us via email.

 

 



Tracking Your Order

 

You will receive an email with tracking number and delivery status after your payment has been received and verified.

 

 

Shipping Locations

 

Free shipping on certain shipments within the continental United States.

 

RUSH ORDERS: Please contact us by email.

Shipping Time:

 

Shipping times vary depending on the item's original location and delivery process. Here's the breakdown:

We aim to ship out orders within 48 hrs., however please allow up to 72 hrs. for orders to be processed completely and shipped..

 

 

 

 

Help us cut this time in half by supplying us with all pertinent information on the initial order.

i.e.: Apartment numbers, Mailbox numbers, Phone numbers should be on all orders.

Some orders are shipped from our trusted partners and may take up to (1) week to deliver.

Rest assure we will send you tracking info once your item has shipped.

Some orders may have multiple shipments.

On some of our larger items. Shipments may take up to (2) weeks. Once your order is placed, we will inform you on the expected shipping time.

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Email: service@RichandLex.com

Tel: (302) 272-5869

PO Box 380872, Miami, FL 33238

 

 

© 2017 Rich & LEX